| 摘要 |
The present invention provides a switching system capable of providing an ACD service while educating operator. The control part in the switching system, when being requested to establish an ACD call, selects a responsible main-operator terminal among plural responsible main-operator terminals and controls the switching part and the MXT in a manner that the selected main-operator terminal receives the ACD call, and selects a responsible sub-operator terminal among plural responsible sub-operator terminals and controls the switching part and the MXT in a manner that information transmitted with the established call can be listened by using the selected sub-operator terminal.
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