发明名称 |
Tracking agent call processing locations in connection with an automatic call distribution system |
摘要 |
Method and apparatus for determining and tracking the locations of agents using wireless units to process calls directed through an automatic call distribution system. Based on signals with different cells or based on independent navigation information, locations of wireless units can be monitored and stored for later analysis. In addition, location information can be compared to an agent location schedule to determine adherence and provide adherence reports. <IMAGE> |
申请公布号 |
AU7254500(A) |
申请公布日期 |
2001.07.05 |
申请号 |
AU20000072545 |
申请日期 |
2000.12.28 |
申请人 |
ROCKWELL ELECTRONIC COMMERCE CORPORATION |
发明人 |
ANTHONY J. DEZONNO;CRAIG R. SHAMBAUGH;MARK J POWER;DANIEL F. BAKER |
分类号 |
H04M3/527;H04B7/26;H04M3/42;H04M3/51;H04M3/523;H04W8/08;H04W60/00 |
主分类号 |
H04M3/527 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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