| 摘要 |
A multi-user interactive workflow management system, method and software enabling the transparent and rapid integration of disparate workers, locations, processes, applications, workflow, systems, etc. The system is configured to pro-actively equip knowledge workers with all of the information and resources needed, at the time they are needed, to collaborate, make decisions and take actions. Undercover agents are employed by the system to monitor multiple systems, carry out unattended tasks, detect events or conditions requiring action, pass data from one system to another, create tasks, attach coaches to the tasks, as well as place the tasks in a user's "to-do" mailbox, among other functions. A task manager is also incorporated into the system and is configured to notify users of tasks to be completed as well as to give the user a single user interface with which the user can access all of the resources required to complete a task. The "to-do" mailbox presents a prioritized task schedule which helps users to manage their time more effectively as well as to list completed and incomplete tasks. To ensure that the company procedures and policies are adhered to, a process engineer enabling workflow processes to be graphically designed using drag and drop technology and a series of coaches capable of guiding users through the workflow process are included in the system. Coaches can be configured to: train workers; gather metrics about processes and aid in automating workflow; improve productivity; reduce the learning curve for new processes, improve quality control; identify ineffective procedures and build user confidence. |
