Automatic call distributor with programmable window display system and method

摘要

An automatic call distributor (10) having a multiport switch (12) controlled by a central processing unit (14) for interconnecting external telephonic units (20) of an external telephonic network (22) with internal telephonic units (18) of the call distributor (10) and a data display terminal (32) coupled with the automatic call distributor and having a display screen (34) employing a programmable window display system and method of establishing a priority for a plurality of different types of information stored (40'-48') for display at a plurality of different window areas (40-48) and in which the priority of the window areas (40-48) controls a selectable order in which nonactive window areas (40-48) overlap on the display screen when there is insufficient room on the screen (36) for full simultaneous display of an active window area and all the nonactive window areas.