SYSTEMS AND METHODS FOR HANDLING A PLURALITY OF COMMUNICATIONS
摘要
A distributed communication center configured to handle a plurality of communications includes a user zone, a web zone, and a network zone. The user zone includes a plurality of remote terminals that enable communication center personnel and end users to remotely interface with the distributed communication center through the web zone. The web zone includes one or more web servers configured and one or more mail servers to interface the remote terminals in the user zone with the network zone. The network zone includes one or more telephony servers and one or more application servers.
申请公布号
EP1488319(B1)
申请公布日期
2016.10.19
申请号
EP20030716580
申请日期
2003.03.12
申请人
ORACLE INTERNATIONAL CORPORATION
发明人
EZERZER, RAN;ALJANE, ALI;ST. CYR, PIERRE;YAHMADI, IMED;BORODOW, ELI, B.;MARGULIES, EDWIN, KENNETH;RODRIGUEZ, PABLO M.