PRE-LOGIN AGENT MONITORING

摘要

An agent may be qualified to perform a number of tasks, each requiring different levels of mental and/or physical ability. Prior to scheduling the agent to work a particular task, a scheduling process receives biometric data for the agent and, based on the biometric data and the demands of the various tasks, schedules the agent to work on one task versus another task. As a benefit, the agent's present abilities and/or impairments may be better utilized by scheduling the agent to perform tasks for which they are better suited and/or not scheduling the agent to perform tasks for which they are less well suited. Agents may be incentivized to provide the biometric data and/or maintain their ability to be able to perform certain tasks.

主权项

1. A system comprising:
a network interface configured to receive, at a first time, a baseline biometric data of a first agent and, at a second time later than the first time, a screening biometric data of the first agent; a processor determining whether a difference between the baseline biometric data of the first agent and the screening biometric data of the first agent indicates an impairment of the first agent; and upon the processor determining the impairment of the first agent, a scheduling module configured to assign the first agent to a selected one of a first task and a second task in accord with the difference between the baseline biometric data of the first agent and the screening biometric data of the first agent indicating the first agent is better suited to the selected one of the first task and the second task.