SYSTEMS AND METHODS FOR VISUAL PRESENTATION AND SELECTION OF IVR MENU

摘要

Embodiments of the invention provide a system for generating an Interactive Voice Response (IVR) database, the system comprising a processor and a memory coupled to the processor. The memory comprising a list of telephone numbers associated with one or more destinations implementing IVR menus, wherein the one or more destinations are grouped based on a plurality of categories of the IVR menus. Further the memory includes instructions executable by said processor for automatically communicating with the one of more destinations, and receiving at least one customization record from said at least one destination to store in the IVR database.

主权项

1. A system for enhancing interaction with Interactive Voice Response (IVR) destination, the system comprising:
a processor; and a memory coupled to the processor, the memory comprising:
an IVR database comprising a list of telephone numbers associated with one or more destinations implementing IVR;instructions executable by the processor for communicating with at least one IVR destination; andinstructions executable by the processor to store at least one personal record in said IVR database in association to said at least one IVR destination.