ELECTRONIC COMMUNICATION WITH SECURE SCREEN SHARING OF SENSITIVE INFORMATION

摘要

A customer support application provides screen sharing of the user's computing device with a remote customer support agent, thereby enabling the customer support agent to view the content displayed on the user's device. Sensitive information that is displayed on a user's computing device is obfuscated from the computing device of the remote customer support agent, and a notification of that obfuscation is displayed on the user's computing device. Information can be determined to be sensitive based on a sensitive indicator tag or a heuristic.

主权项

1. A computer-implemented method of preventing information considered to be sensitive from viewing by a customer support agent, comprising:
establishing a support session between a user computing device and a support agent computing device; transmitting first user interface (UI) content displayed on a display of the user computing device from the user computing device to the support agent computing device; receiving support content from the support agent computing device, the support content comprising a graphical element, and the graphical element being generated by the customer support agent viewing the first UI content at the support agent computing device; displaying the first UI content and the support content on the display of the user computing device; searching for a sensitive indicator tag associated with a field of second UI content; determining from the searching that the second UI content displayed on the user computing device contains sensitive information; and in response to the determination that the second UI content contains the sensitive information, obfuscating the second UI content from display on the support agent computing device.