发明名称 |
Methods and systems to notify user of a problem with a remote control |
摘要 |
A method for providing technical support to a user of an electronic device includes requesting that the electronic device transmit a status message to a technical support network. The status message indicates that a component of the electronic device needs attention. The status message is automatically sent to the user to quickly resolve the technical support issue. |
申请公布号 |
EP2876886(A1) |
申请公布日期 |
2015.05.27 |
申请号 |
EP20140194911 |
申请日期 |
2014.11.26 |
申请人 |
ECHOSTAR TECHNOLOGIES L.L.C. |
发明人 |
SCHAFER, ADAM;MICKELSEN, JEREMY |
分类号 |
H04N21/422;H04N5/44 |
主分类号 |
H04N21/422 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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