Centralized Caller Profile System and Methods for Routing and Prioritizing Calls

摘要

Disclosed is a Centralized Caller Profile System and methods for routing and prioritizing calls. The disclosed systems and methods provide enhanced customer service by allowing multiple parties to update and share the same set of profile information from a centralized database. The disclosed systems and methods provide for faster, easier access to profile information, more efficient call routing, and the ability to prioritize callers in a caller queue.

主权项

1. A Centralized Caller Profile System comprising:
a Caller; a Called Party; a Cloud Database, connected to the internet; a telephone connection between the Caller and the Called Party; the Called Party retrieving a Unique Identifier from the Caller; the Called Party transmitting the Unique Identifier to the Cloud Database; and the Cloud Database transmitting Content to the Called Party;wherein the Cloud Database is maintained by each of a service provider, a user, and a third party; andwherein updated Content is registered and stored in the Cloud Database.