| 摘要 |
PROBLEM TO BE SOLVED: To provide a customer management system for recording a customer service situation of a salesclerk to a customer.SOLUTION: Customer service terminals 31, 32, 33 and so on read a customer code for identifying a customer from customer cards 41, 42, 43 and so on, and transmit customer service information including the customer code, input information showing a customer service situation, and voice information recorded with a talk with the customer to a management server 10. The management server 10 refers to customer management information on the basis of the customer code included in the received customer service information, and performs control for associating the received customer service information to the customer management information of the customer code and for storing the received customer service information. |
