| 摘要 |
A system is provided for use by managers, employees, and customers to analyze the experience of customers involving the purchase of products/services at a facility to determine individual employee performance, team performance, and corporate performance. The system includes a database populated with facility information, employee information, product information, and transactional information. A processor is connected to the database to access sales information regarding the products/services sold, product information identifying products/services available for purchase, customer feedback information regarding commercial transactions, employee information regarding the identity and performance of each employee over a period of time, and facility information regarding an identity of the facility and customer satisfaction toward the facility. The processor executes computer-executable instructions for presenting to a unit level or corporate manager an integrated interactive display that provides a facility performance interface, an employee evaluation interface, a customer management interface, and a priority list interface. |
