| 摘要 |
<p>A method and system for the customer service automation are provided, and the method includes: responding to the user operation, and determining the service process and the service process parameter (S102); generating the executable script according to the service process and the service process parameter (S104); executing the generated executable script (S106). With the technical solution of the present invention, the customer service staff can edit dynamically the service process according to the user requirements, the specific service is provided by the customer service system of the call center by executing the script generated according to the service process. Therefore the workload of the customer service staff is reduced greatly, and work efficiency is improved.</p> |
