METHOD AND SYSTEM FOR IDENTIFYING AND CHARACTERISING THE IMPACT OF NETWORK INCIDENTS ON TELECOMMUNICATION SERVICES OFFERED TO USERS.

摘要

The invention relates to a method and system for identifying and characterising the impact of network incidents on telecommunication service offered to users. According to the invention, the system for identifying and characterising an incident in a service offered to a telecommunication network user includes a non-availability-selection module (1), a consolidation module (4), an aggregation module (10), a stabilisation module (12) and a notification module (14).