发明名称 |
METHOD AND APPARATUS FOR SECURELY PROVIDING ACCESS AND ELEVATED RIGHTS FOR REMOTE SUPPORT |
摘要 |
An approach is provided to allow remote support representatives to carry out remote support session with minimal access and privileges to remote systems. An attempt is detected to establish a remote support session via a remote support appliance that is configured to establish the remote support session between a first device associated with a support representative and a second device associated with a user. A credential that provides an elevated access privilege is retrieved in response to the detection. The credential is provided to the first device for use in the establishment of the remote support session.
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申请公布号 |
US2010257596(A1) |
申请公布日期 |
2010.10.07 |
申请号 |
US20100755350 |
申请日期 |
2010.04.06 |
申请人 |
BOMGAR |
发明人 |
NGO HUEY JIUN;MCNEILL NATHAN JOEL |
分类号 |
H04L9/32;G06F21/00 |
主分类号 |
H04L9/32 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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