摘要 |
A system, a method and a unified module (UM), enabling to unify telephony and computerized services by enabling to automatically identify all communication protocols enabled by telephony and computerized systems of a client, upon installation of the UM, and automatically configure the UM settings, according to the identified communication protocols, where the UM includes information relating to multiple communication protocols and enables utilizing the included protocols that are related to the identified protocols enabled by the client's computerized and telephony systems, thereby configuring itself according to the client's enabled communication protocols. |