| 摘要 |
A system, method, and computer readable medium for proposing downtime adjustments to a work schedule for at least one currently scheduled agent, that comprises, accepting at lease one forecasted manpower requirement of zero or more agents for an interval of time for a skill, requesting a downtime display for a schedule time period for the at least one currently scheduled agent, determining a manpower availability for the an interval of time based upon all agents currently scheduled for each skill type, calculating a manpower delta between the forecasted manpower requirement for the an interval of time and the determined manpower availability for each scheduled skill type, and proposing a downtime adjustment if the calculated manpower delta shows a manpower overage for all scheduled skill types of the at least one currently scheduled agent. |
