发明名称 |
Method and apparatus for matching customer symptoms with a database of content solutions |
摘要 |
A method of forming a solution-based search query from a symptom-based search query for searching a solution-based document database is presented. A user query comprised of perceived symptom-based search terms is preprocessed to remove extraneous terms. The remaining search query is evaluated to identify symptom-based terminology. The symptom-based terminology is used to access a synonym database which matches the symptom-based search term with a solution-based search term. The solution-based search term is substituted into the original search term and the solution-based search query is entered into a search engine for identification of solution-based documents.
|
申请公布号 |
US2004068497(A1) |
申请公布日期 |
2004.04.08 |
申请号 |
US20020263989 |
申请日期 |
2002.10.02 |
申请人 |
RISHEL KARI COMPTON;DEMENT WILLIAM S.;LECLERC PAUL E. |
发明人 |
RISHEL KARI COMPTON;DEMENT WILLIAM S.;LECLERC PAUL E. |
分类号 |
G06F7/00;G06F17/30;(IPC1-7):G06F7/00 |
主分类号 |
G06F7/00 |
代理机构 |
|
代理人 |
|
主权项 |
|
地址 |
|