| 摘要 |
A service center judges parts required for repair according to the trouble information received from a multi-functional peripheral (MFP), searches servicemen carrying repair parts based on the contents of the serviceman carrying parts memory, and contacts a portable terminal carried by an applicable servicemen. Then, by grasping the condition of the serviceman, e.g., whether he is in working, traveling or taking a rest, stores the condition of servicemen in the serviceman condition memory. In succession, based on the contents of the serviceman positioning memory, the serviceman condition memory and the MFP installation place memory, the service center searches a serviceman who is able to go most fast to the installing place of a MFP to be repaired among servicemen who carry required repair parts, and gives a repair direction to a portable terminal carried by this searched serviceman together the installing place of the MFP and contents of the trouble.
|
