发明名称 |
METHODS AND SYSTEMS FOR REPORTING AND RESOLVING SUPPORT INCIDENTS |
摘要 |
The present invention manages information about support incidents on a computer. The invention gathers information about a support incident, associates the support incident with a support channel, and collects current and historical information from the computer. Implementations of the invention may also package and send the gathered and collected information to a support vendor. The invention comprises methods of performing these tasks, systems that perform them, computer-readable media that contain computer-executable instructions that when executed perform the methods or provide the systems, and data structures stored on computer-readable media having fields that represent software objects useful in performing the methods or providing the systems. |
申请公布号 |
EP1194854(A1) |
申请公布日期 |
2002.04.10 |
申请号 |
EP20000947029 |
申请日期 |
2000.06.30 |
申请人 |
MICROSOFT CORPORATION |
发明人 |
CHAVEZ, ANTHONY, S.;LI, DANIEL;MASSARENTI, DAVIDE;MEULEMANS, MICHAEL, E.;CHANDRASHEKAR, SRIDHAR;CHUA, GHIM-SUM;BHATTACHARJEE, AVRONIL;JACOMET, PIERRE |
分类号 |
G06F9/445;G06F11/00;G06F11/14;G06F11/30;G06F12/00;G06F15/16;G06F15/173;G06F17/00;G06F17/30;G06Q50/00;(IPC1-7):G06F11/273 |
主分类号 |
G06F9/445 |
代理机构 |
|
代理人 |
|
主权项 |
|
地址 |
|