| 摘要 |
PROBLEM TO BE SOLVED: To provide a mechanism capable of making a repair estimate from a fault diagnosis through a communicating means such as the Internet and also to propose a recommended type of machine, its offered cost, specifications, etc., in the case of calculating and presenting cost in the case of performing recycle without performing a repair service and in the case of buying a product/ service to replace. SOLUTION: These service method and system through the communicating means such as the Internet consist of a means with which a user who receives fault repair/service inputs the attribute of a service and fault contents and performs a fault diagnosis, a function for estimating cost about the fault repair/ service on the basis of diagnosis results and presenting the estimated cost to the user, a function for retrieving product/services and their amounts and for presenting the product/services and the amounts to the user in the ascending order of the amounts in the case of replacing the fault product/service with another, and a function for the user requesting the repair of the fault product/ service or selecting an object to be replaced with among the presented products/ services, and allow the user to freely select repair or replacement. |
