发明名称 |
Method and apparatus for entertaining callers in a queue |
摘要 |
A system for entertaining a caller placed in a queue of a call center is disclosed that allows the caller to access a plurality of entertainment options while on hold. The entertainment options permit the caller to (i) place a call to a third party while on hold; or (ii) access one or more premium entertainment services while on hold. A PBX/ACD receives the calls destined for the call center, and queues the calls when an appropriate attendant is not available. An IVRU prompts a caller for specific information and forwards the collected information to the PBX/ACD. The IVRU provides the caller with a menu of available entertainment options which can be accessed by the caller while the caller is on hold. The PBX/ACD establishes a connection between the caller and the selected entertainment service. The call is then transferred to an available attendant with any data that may be required to process the call.
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申请公布号 |
US6178240(B1) |
申请公布日期 |
2001.01.23 |
申请号 |
US19990434477 |
申请日期 |
1999.11.05 |
申请人 |
WALKER DIGITAL, LLC |
发明人 |
WALKER JAY S.;JORASCH JAMES A.;SPARICO THOMAS M. |
分类号 |
H04M3/22;H04M3/38;H04M3/428;H04M3/493;H04M3/51;H04M3/523;H04M7/12;H04Q3/72;(IPC1-7):H04N3/00 |
主分类号 |
H04M3/22 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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