Customer information management system and customer information management method for call sales

摘要

There is provided a customer information management system for use in call sales that enables a salesperson to complete the registration of contents of a contract at a customer's place and enables a call sales company office to ascertain immediately the contents of the contract. Contents of part of categories of the product detail information or customer information to be input using the HT 6 are registered in the DB 2a as a temporary information master register 10 in advance. The temporary information master register 10 is acquired by the communication means 16 of the HT 6 via the PC 3 by a connection to the SC 2, and the customer information and product detail information are input into the HT 6 by the input means 13 using the acquired temporary information master 10. The input customer information and the product detail information are transferred by the communication means 16 of the HT 6 via the PC 3 by a connection to the SC 2, and in the SC 2 the transferred customer information and product detail information are recorded by the recording means 18 in the customer master register 11 and the product detail file 12 respectively in the DB 2a. The customer master register 11 and the product detail file 12 are then acquired from the DB 2a by the output means 19 and output.