Messaging system with multiple messaging channels

摘要

A messaging system facilitates communication between users through various messaging channels. The messaging system supports multiple communication channels and includes a messaging module that automatically selects one or more of the messaging channels for delivering a message to a recipient of the message using, for example, a set of policy rules or a trained model. The messaging module may also provide, in a user interface for sending and receiving messages, a visual indication of the selected messaging channel to the sender of the message to provide the user with transparency about how the message will be delivered. Additionally, the message may be delivered via multiple messaging channels, where the messaging module may rescind messages from some of the messaging channels upon receiving a reply from the recipient of the message or other confirmation that the recipient has seen the message via one of the communication channels.

主权项

1. A computer-implemented method comprising:
receiving a message addressed to a recipient, the recipient being a user of a social networking system; retrieving from a datastore, information describing tracked interactions in the social networking system between a sender of the message and the recipient; determining an affinity between the sender and the recipient based on the information describing tracked interactions in the social networking system between the sender and the recipient; selecting, based on the affinity between the sender and the recipient, one or more electronic messaging channels for delivering the message to the recipient from amongst a plurality of electronic messaging channels; and delivering the message to the recipient via the one or more selected electronic messaging channels, wherein delivering the message comprises:
batching the message together with other messages addressed to the recipient; anddelivering the batched messages as a digest of messages via at least one of the selected electronic messaging channels, wherein delivering the batched messages as the digest comprises:
removing one or more of the batched messages that are read by the recipient; anddelivering remaining batched messages as the digest of messages via the at least one of the selected electronic messaging channels.