Generic Cloud Service For Publishing Data To Be Consumed By RSS Readers

摘要

Data from applications is published using a web feed document such as according to the Really Simple Syndication (RSS) protocol. The applications can be information technology (IT) services, such as an Application Performance Management program and a Service Desk program, which are used by an organization. The data is received at an Application Programming Interface (API) and stored in a database in a format which is usable by the web feed document. For example, the data can provide a parameter name, parameter label, severity and user type which are associated with placeholder elements in the web feed document. The user type may be used to restrict the publishing of certain parameters to certain users based on their business roles in an organization. The feed server may provide additional details in response to the user selecting a hyperlink in the web feed document.

主权项

1. A method, comprising:
obtaining periodically-updated data from a first information technology service, the periodically-updated data comprises successive entries which indicate a time-varying performance of the first information technology service, each entry of the successive entries comprises a plurality of data fields; and for each entry of the successive entries, storing the plurality of data fields in a format which is compatible with a web feed document, the web feed document comprises a plurality of placeholder elements, and the storing comprises associating each data field of the plurality of data fields with a corresponding placeholder element of the plurality of placeholder elements.