Método para fornecer um serviço para usuários em uma rede de telecomunicações, controlador de recurso de comunicações para uma rede de telecomunicações, rede de telecomunicações, e, produtos de programa de computador

摘要

A method of providing, in a telecommunications network including at least a first and a second set of communication resources, a service to users in a condition of being provided said service both by the first set of communication resources and by the second set of communication resources. The method includes the steps of: upon receipt, through the first set of communication resources, of a service request related to the service from a user, attempting to redirect the service request to the second set of communication resources; and if the attempt succeeds, provisioning the service to the user by the second set of communication resources. The attempt to redirect the service request includes identifying a communication resource among the second set of communication resources, by either considering or not communication resources of the second set as candidates for the service request redirection based on a history criterion that takes into account an observation of the outcome of past redirection attempts.