| 摘要 |
A system may include a contact center services system configured to connect a Web Real-Time Communication (WebRTC) call to a first contact center agent and a server device configured to provide a first interface to the first contact center agent; receive a transfer request from the first contact center agent via the first interface; and send an instruction, to the contact center services system, to transfer the WebRTC call to a second contact center agent, in response to receiving the transfer request. The contact center services system may connect the WebRTC call with the second contact center agent based on the received instruction and may provide, to the server device, an indication that the connection with the second contact center agent has been made. The server device may provide a second agent interface to the second contact center agent, in response to receiving the indication. |
| 主权项 |
1. A method performed by a computer device, the method comprising:
providing, by the computer device, a first agent interface to a first contact center agent handling a Web Real-Time Communication call; receiving, by the computer device, a transfer request from the first contact center agent via the first interface; sending, by the computer device, an instruction, to a contact center services system, to transfer the Web Real-Time Communication call to a second contact center agent; receiving, by the computer device, from the contact center services system, an indication that a connection has been made with the second contact center agent; and providing, by the computer device, a second agent interface to the second contact center agent, in response to receiving the indication that the connection has been made with the second contact center agent. |
