System and method for obtaining responses to tasks

摘要

A method of automatically forwarding a response to a message to the sender of the message, wherein the sender is prompted to provide a message, the sender is prompted to identify a recipient, the recipient having a plurality of associated contact numbers, a user is prompted to rank the identified associated contact numbers relating to the recipient from highest to lowest, the message is sent to the highest ranked associated contact number to which the message has not yet been sent, the recipient of the message is prompted to provide a reply to the message, at least a predetermined amount of time is waited, until a response is received or the message has been sent to all associated contact numbers, the message is repeatedly sent to the next highest ranked associated contact number (and the recipient is prompted and the predetermined amount of time is waited), and the response is forwarded to the sender.

主权项

1. A system for performing requests to perform tasks from users comprising:
an IP Network; a public switched telephone network (PSTN); at least one server in the IP network, the at least one server being capable of executing tasks assigned by users, communicating via an IP network communication channel with users on the IP network and communicating via a PSTN communication channel with users on the PSTN network, and receiving and sending communications to and from the PSTN users via the PSTN communication channel through a two-way translator that translates speech communications to a form that the at least one server uses to process the tasks and that translates communications from the task to speech communications that are communicated as speech or voice communications to the PSTN users via the PSTN; wherein the at least one server is capable of receiving requests that originate as speech from the PSTN users and are transmitted as speech via the PSTN communication channel of the PSTN, the translator translates the speech requests into text, and the server executes the requests; and wherein the at least one server receives requests that originate as text from the IP Network users via the IP network communication channel of the IP Network and executes the requests made by the IP Network users, the text requests not being converted into speech.