METHOD FOR PROVIDING CONSUMER RATINGS

摘要

A technique of providing consumer ratings relates to the requesting from providers, consumer contact information for consumers receiving goods and/or services from the providers by an independent third-party rating service. In response to receiving the consumer contact information, sending of survey questionnaires to the consumers may then be accomplished. The independent third-party rating service may then cause the compiling of the survey results, and then may display on its third-party website the consumer ratings for the actual consumers who have received the goods and/or services. The third-party rating service may supply to the provider computers the ratings or reviews from the surveyed consumers. Sub-categories may also be searched.

主权项

1. A method of providing a consumer satisfaction rating by an independent third party rating service, comprising:
requesting from a provider, consumer contact information for a consumer receiving goods and/or services from the provider; receiving the consumer contact information from a provider computer and storing it in a portal computer; sending a survey questionnaire from the portal computer to a consumer computer in response to the received consumer contact information; receiving in the portal computer a response from the consumer computer in response to the survey questionnaire; storing the response in the portal computer; generating a proposed individual satisfaction rating based on the response; sending via the portal computer the survey questionnaire response and the proposed individual satisfaction rating to the provider computer; displaying on the independent third party website via the portal computer an authorized individual satisfaction rating for the consumer who received the goods or services from the provider; and providing via the portal computer the authorized individual satisfaction rating to the provider computer.