| 摘要 |
Embodiments of the present disclosure provide methods for sharing information during a customer service session. In this regard, one embodiment of such a method comprises the steps of: displaying a plurality of consumer service input process fields associated with a plurality of consumer service process steps, where the plurality of input process fields are displayed concurrently in an interface. Further, each of the plurality of input process fields is associated with at least one record keeping system. The method further includes the steps of sharing information provided in one of the input process fields with a designated computer tool in response to receiving a command from a user and forwarding information provided in the input process fields at the end of a consumer service process to a record keeping system. Other methods and devices are also provided.
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