PROVIDING IMAGE-BASED GUIDANCE FOR REMOTE ASSISTANCE

摘要

Visual images of computer components are provided to remotely guide users through the process of setting up physical connections. Component identifying information is automatically gleaned and provided from a user's computer to a remote administrator. The administrator provides visual images of the components to the user, and remotely annotates them to guide the user through the configuration process. Image annotation can include pointing to a specific section of the image (e.g., the plug into which a cable is to be inserted) and/or drawing or writing on or otherwise marking-up the image to direct the user's attention. The visual image-based guidance can be supplemented by voice communication with the user.