摘要 |
A self service terminal ( 10 ) and method of operating a self-service terminal ( 10 ) having a user interface ( 14 ) for interacting with a user ( 12 ). The terminal ( 10 ) includes a sensing device ( 18, 20 , or 22 ) for sensing physiological data associated with a user, an analyzing device ( 74 ) for analyzing the physiological data to deduce the user's emotional state, and a controlling device ( 72 ) responsive to the analyzing device ( 74 ) for adapting the terminal's interaction with the user in response to the user's emotional state. |