| 摘要 |
A system and method for monitoring and responding to device conditions is provided. A content server monitors sensed conditions of a device. Upon detection of an action-triggering condition, such as an error in the device, the content server accessed databases containing information pertaining to the monitored device in order to determine the nature of the error. When the error is identified, a database including a library of instructional content is accessed and the content server selects appropriate instructional content to enable a user to resolve the issue that prompted the error condition. Once the content server has chosen the correct instructional media, the content is delivered to a device client comprising a display screen at or adjacent the monitored device. Preferably, the instructional media comprises full motion video so that the device user simply copies what is seen on the display in order to resolve the issue. Action-triggering conditions can also include issues such as maintenance needs, training conditions, and user help requests. |
