| 摘要 |
<p>A system is provided in which users may obtain live customer service when using an interactive television application. The system may distribute television programming to users through a television distribution facility such as a television cable system headend, a satellite system or a broadcast system. The television programming may be received at user equipment. The user equipment may be user television equipment based, for example, on a set-top box or digital video recorder. The user equipment may also be user computer equipment. The user may request help by pressing a remote control help key or by selecting an on-screen option. The help that is presented may relate to the type of interactive television application that was being used when help was requested. The user may communicate with a customer service representative using email, instant messaging or the like. The user may interact with the live customer service representative such that the user equipment is controlled remotely by the customer service representative. In addition, the user may purchase a product using the interactive television application with the help of the customer service representative.</p> |
