| 摘要 |
The present invention relates to an apparatus for tourism service recovery by e-mail and a method thereof and, more particularly, to an apparatus for tourism service recovery which can automatically respond to e-mails for complaints reports received from tourists, and a method thereof. The method for tourism service recovery according to the present invention comprises the steps of: receiving an e-mail from a tourist; determining whether the received e-mail is an e-mail for complaints reports or not; identifying personal information of the tourist who has transmitted the e-mail for complaints reports; grasping details on the e-mail for complaints reports; and transmitting an e-mail response, corresponding to the personal information and the details, to the tourist. According to the present invention, the e-mail transmitted from the tourist is analyzed to automatically determine whether the received e-mail is an e-mail for complaints reports or not, and personal information of the tourist who has transmitted the e-mail is identified, such that the e-mail response corresponding to the emotion of the tourist is transmitted. Thus, according to the present invention, the tourists who have transmitted the e-mail for complaints reports may comfortably finish the rest of the tour schedules with expectations that the complaints will be solved, and other tourists can expect a more comfortable tour, thereby promoting national tourism industry. |
