METHOD AND APPARATUS FOR IDENTIFYING AND REPLYING TO A CALLER

摘要

A voice mail system in which a recipient of a call is provided with the ability to reply to an internal or external voice message in a common manner. A method for providing a reply includes identifying a caller, and retrieving an address of the caller from a database. Caller origination information is automatically provided with a recorded message from the caller to enable a recipient of the recorded message to reply. Identifying the caller may include searching a database using a voice signature of the caller to identify caller information.