| 摘要 |
<P>PROBLEM TO BE SOLVED: To improve the work efficiency by automatically acquiring an interest, a budget, etc. of a customer in advance by a customer terminal and connecting the customer terminal with this information to an operator terminal. <P>SOLUTION: The customer terminal in a responding call center system transmits outputs of a camera and a microphone to the operator terminal and notifies images and voices from the operator terminal by a display device/operation input device. A content wherein a series of processing corresponding to transaction contents is preliminarily generated is acquired from a content management center by a content acquisition means in accordance with a result of an identification means for identifying the customer, and contents of the content acquired by the content acquisition means are displayed on the display device/operation input device to advance processing by prompting the customer to input processing, and connection to the operator terminal is requested by customer's input operation in the case that processing cannot be continued with this content. <P>COPYRIGHT: (C)2005,JPO&NCIPI |
