Method And Apparatus For A Multi I/O Modality Language Independent User-Interaction Platform

摘要

Automated user-machine interaction is gaining attraction in many applications and services. However, implementing and offering smart automated user-machine interaction services still present technical challenges. According to at least one example embodiment, a dialogue manager is configured to handle multiple dialogue applications independent of the language, the input modalities, or output modalities used. The dialogue manager employs generic semantic representation of user-input data. At a step of a dialogue, the dialogue manager determines whether the user-input data is indicative of a new request or a refinement request based on the generic semantic representation and at least one of a maintained state of the dialogue, general knowledge data representing one or more concepts, and data representing history of the dialogue. The dialogue manager then responds to determined user-request with multi-facet output data to a client dialogue application indicating action(s) to be performed.

主权项

1. A method of automatically managing a dialogue with a user, the method comprising:
generating a generic semantic representation based upon received user-input data, the generic semantic representation being independent of a language and an input modality associated with the received user-input data, the generic semantic representation comprising at least one of a list of semantic slots and a sequence of nested semantic slots; determining a user-intention based upon the received user-input data, the generic semantic representation and at least one of: a maintained state of the dialogue, concept data representing one or more concepts, and history data representing history of the dialogue; performing selection of a list of data items based on any of the concept data representing the one or more concepts and attribute data representing one or more attributes associated with the generic semantic representation; and sending output data indicative of one or more actions for a dialogue application to perform, the one or more actions being determined based on a result of said determining the user-intention.