发明名称 |
Session board controller based post call routing for customer feedback application |
摘要 |
Embodiments of the invention include a method for handling communication sessions by a central gateway, such as session border controller. The method may include receiving an indication that the interaction between a customer and an agent has ended and automatically routing by the session border controller the customer to an automated feedback application. |
申请公布号 |
US8199896(B2) |
申请公布日期 |
2012.06.12 |
申请号 |
US20080125088 |
申请日期 |
2008.05.22 |
申请人 |
PORTMAN LEON;WEISS SHAY;LIBERMAN BEN-AMI HADAS;BARUCH UZI;MART BEERI;HASSIDI OFFER;HAYNER OMRI;NICE SYSTEMS LTD. |
发明人 |
PORTMAN LEON;WEISS SHAY;LIBERMAN BEN-AMI HADAS;BARUCH UZI;MART BEERI;HASSIDI OFFER;HAYNER OMRI |
分类号 |
H04M3/42;H04M3/00 |
主分类号 |
H04M3/42 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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