| 摘要 |
<p>A call center system and an accessing method thereof are provided by the present invention, in which said method includes the following steps: a user equipment obtains the identification information of the user through a Web interface, and determines the communication service selected by the user based on the identification information (S202); the user equipment transmits a queuing request of the user corresponding to the communication service to a Computer Telephony Integration system (CTI) server through a queuing server (S204); and the CTI server performs the corresponding accessing process based on the queuing information in the queuing request (S206). The present invention improves the system performance and usability, and enhances the user experience.</p> |
