Remote diagnostics for electronic whiteboard

摘要

A method and apparatus for diagnosing causes of a malfunction of an electronic whiteboard (14) that includes a whiteboard surface, a position sensor for sensing surface activity and generating at least one of X and Y coordinates associated with the surface activity and a local computer that runs board software to convert the at least one of X and Y coordinates into operational commands, the method comprising the steps of linking a remote computer (24) that includes a remote display to the electronic whiteboard from a remote location, interacting with the whiteboard surface to generate X and Y coordinates associated with surface activity, transmitting at least one of the X and Y coordinates associated with the surface activity to the remote computer,; displaying at least a subset of the at least one of X and Y coordinates via the remote display and examining the at least a subset of the at least one of X and Y coordinates via the remote display to ascertain the cause of a board malfunction.