| 发明名称 |
System and Method of Device Based Cached Rules |
| 摘要 |
A method is provided for self-care based customer care for users of devices. A device agent is provided for the device. The device agent is executable on the device and is programmed for gathering information from the device in the form of a device profile and running a diagnosis of the device. The diagnosis process refers to a set of rules stored locally on the device, and aspects of the device profile are reviewed against conditions in these rules. The profile gathering and diagnosis steps are programmed to be triggered and occur on the device. |
| 申请公布号 |
US2014313904(A1) |
申请公布日期 |
2014.10.23 |
| 申请号 |
US201414256640 |
申请日期 |
2014.04.18 |
| 申请人 |
CrowdCare Corporation |
发明人 |
Brunet Jeffrey;Collins Ian;Chowdhary Yousuf;Chan Karen |
| 分类号 |
H04L12/24 |
主分类号 |
H04L12/24 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. A method of providing self-care based customer care to a user of a device, comprising:
providing a device agent for the device, capable of running on the device, and being programmed for: gathering information from the device in the form of a device profile; and running a diagnosis of the device having regard to a set of rules stored locally on the device by reviewing aspects of the device profile against conditions in the rules; wherein the gathering and running a diagnosis steps are programmed to be triggered and occur on the device. |
| 地址 |
Richmond Hill CA |
