Call center for offering goods and services to an inmate population

摘要

A call center for an inmate at a correctional facility is disclosed. The call center services inmate calls and coordinates inmate purchases of goods and services. The call center is staffed by live operators who are connected to the inmates. The live operators are provided with inmate data, such as personal and family information and sentencing data. A vendor agent terminal displays the inmate data. The operator may suggest goods and services of interest to the inmate based upon the inmate data. The inmate may be charged a fee to access the live-operator vendor service. Alternatively or additionally, the inmate may be charged a per-minute fee to access the vendor call center. The vendor call center or a detention facility call processing system may provide warnings to the inmate regarding an elapsed call duration, a time remaining on the call, or a fee amount due to continue the call.

主权项

1. A call center system for providing goods and services to inmates, comprising:
a call center switch coupled to a inmate communications processing system at a detention facility and to a plurality of agent stations, the processing system providing communication services only to inmates at the detention facility; the agent stations comprising a workstation or phone terminal and a communication connection, the agent station terminal coupled to a server and offering goods or services available for purchase by the inmates, and the connection allowing an IVR or live operators to speak with inmates in real-time; and the workstation terminal further coupled to an inmate database, the workstation terminal displaying inmate data obtained from the detention facility related to an inmate account.