METHOD AND APPARATUS FOR BUILDING ASSET BASED NATURAL LANGUAGE CALL ROUTING APPLICATION WITH LIMITED RESOURCES

摘要

A method of processing limited natural language data to automatically develop an optimal feature set (510), bypassing the standard Wizard of OZ (WOZ) approach is provided. The method provides for building natural language understanding models (512) or for processing existing data from other domains, such as the Internet, for domain-specific adaptation through the use of an optimal feature set. Consequently, when the optimal feature set is passed on to any engine, the optimal feature set produces robust models that can be used for natural language call routing.