发明名称 Method and apparatus for software technical support and training
摘要 Support and training are provided for a user in operating a software application. A list of task indications are coupled to a GUI window. A graphical overlay is positioned on top of the GUI window and coupled to it. A sequence of instructions associated with a respective task is displayed in the graphical overlay upon selection of a task indication by the user. Each instruction directs attention to a respective selectable graphical area in the GUI window. The user operates a selector coupled to the GUI window, where after selecting a task, the selector is used to select graphical areas in response to the sequence of instructions. Recorded voice files or a text-to-speech synthesizer may be coupled to the sequence of instructions, whereby the instruction being displayed is simultaneously presented audibly to the user. A user's selection of one or more selectable graphical areas in a sequence before his or her selection of a task containing that sequence may result in a list of possible tasks being performed being highlighted automatically. The support and training are well suited for operating a computer controlling a system such as a data communication network, where the tasks displayed in the list of task indications are user-privilege specific.
申请公布号 US7000187(B2) 申请公布日期 2006.02.14
申请号 US19990345903 申请日期 1999.07.01
申请人 CISCO TECHNOLOGY, INC. 发明人 MESSINGER FREDERIC P.;NEVIN BRUCE E.
分类号 G06F3/00;G06F9/44;G09G5/00 主分类号 G06F3/00
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