发明名称 |
TELECOMMUNICATIONS CALL CENTRE |
摘要 |
A telecommunications system comprises a server (20) arranged to issue information to a customer (10) and to receive data from the customer over a data network (15) and a processing means, coupled to the server (20), which is arranged to extract, from the received data, a telephone number of the customer. For improved security and efficiency, the system further comprises initiation means to initiate a telephone call to that customer via a telephone network (25) independently of the data network and an automated response system which is arranged to communicate with the customer by means of the telephone call (11). |
申请公布号 |
EP0908044(A1) |
申请公布日期 |
1999.04.14 |
申请号 |
EP19970926163 |
申请日期 |
1997.06.10 |
申请人 |
NORTEL NETWORKS CORPORATION |
发明人 |
MCGUIRE, THOMAS STEPHEN;O'SULLIVAN, BARRY;O'SULLIVAN, MARCUS |
分类号 |
H04M3/493;H04M3/51;H04M3/523;H04M7/00 |
主分类号 |
H04M3/493 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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