发明名称 Presentation of information elements in an analyst network
摘要 In an analyst network, at least representative data of information elements (i.e., discrete quantities of content suitable for analysis by one or more analysts), acquired by a routing controller, is provided to a workstation. Based on the representative data, displayed results are provided including information indicative of processing performed by at least a portion of a plurality of analysts using the analyst network. Indicia of treatment indicative of treatment statuses of individual information elements are preferably provided in the displayed data. Various occurrences may give rise to updated treatment statuses that cause the displayed data to be updated as well. In this manner, the present invention enables individual analysts to prioritize processing of information elements based on processing performed throughout the entire analyst network.
申请公布号 US8744996(B2) 申请公布日期 2014.06.03
申请号 US20070686693 申请日期 2007.03.15
申请人 Accenture Global Services Limited 发明人 Fano Andrew E.
分类号 G06F17/00;G06F17/30 主分类号 G06F17/00
代理机构 代理人
主权项 1. A method comprising: receiving, by a device, data including: acquired information elements, andinformation associated with processing, by a plurality of analysts, the acquired information elements; determining, by the device and based on the information associated with processing the acquired information elements, result information associated with the data; providing, for presentation and by the device, the determined result information associated with the data, the determined result information including a representation of the information associated with processing the acquired information elements, the representation of the information enabling a first analyst, of the plurality of analysts, to prioritize the processing of the acquired information elements, andthe representation of the information including respective treatment information associated with each of the acquired information elements; receiving, by the device, information indicating that the first analyst has selected an acquired information element of the acquired information elements; updating, by the device and based on the received information indicating that the first analyst has selected the acquired information element, the respective treatment information associated with the acquired information element; creating, by the device and based on updating the respective treatment information associated with the acquired information element, an updated acquired information element; determining, by the device and based on creating the updated acquired information element, additional result information associated with the data, the determined additional result information including: at least some of the determined result information, andthe updated acquired information element; providing, for presentation and by the device, the determined additional result information associated with the data, receiving, by the device, information indicating that a second analyst, of the plurality of analysts, has selected another acquired information element of the acquired information elements; updating, by the device and based on the received information indicating that the second analyst has selected the other acquired information element, the respective treatment information associated with the other acquired information element; creating, by the device and based on updating the respective treatment information associated with the other acquired information element, an updated other acquired information element; determining, by the device and based on creating the updated other acquired information element, other result information associated with the data, the determined other result information including: at least some of the determined result information,the updated acquired information element, andthe updated other acquired information element; and providing, for presentation and by the device, the determined other result information associated with the data.
地址 Dublin IE