PHONE CONNECTION SERVICE DEVICE, PHONE CONNECTION SERVICE CONTROL METHOD AND ITS PROGRAM AND RECORDING MEDIUM, AND CALL CENTER SYSTEM

摘要

PROBLEM TO BE SOLVED: To provide a call center system that can open a pseudo call center without a special device such as a private branch of exchange and open a call center at a personal level or the like. SOLUTION: A network is configured to comprise a service center device 2 connected to an Internet terminal 1 (computer terminal) via the Internet 9 and exchanges A 5, B 6 connected to the service center device 2 via a common line signal network 8, the Internet terminal 1 informs the service center device 2 about telephone numbers of an access destination and an access request source by means of an http request or electronic mail via the Internet 9, the service center device 2 identifies the exchange A 5 accommodating the phone with the access request telephone number, informs the exchange A 5 about telephone numbers of an access destination and an access request source via the common line signal network 8 to instruct connection between phone terminals A 3, B 4 and the exchange A 5 connects the phone terminals A 3, B 4 on the basis of the connection instruction from the service center device 2.