Web page customization based on a search term expertise level of a user

摘要

A Web site, through the use of a Rules Engine, determines an expertise level of a User for one or more topics on a Web page. The Rules Engine may analyze User related data, such as the search term used by the User to find the Web site, the past products purchased by the User, the path through the Web site taken by the User, the usage history by the User on the Web site, the demographics of the User and/or the self declared expertise level of the User, to determine an expertise level of the User for the topics on the Web page. A Display Engine may customize a Web page based on the expertise levels of a User so that topics on the Web page are presented in a manner most appropriate for the User. An Email Engine may be used to customize emails to the User so that topics in the email are presented in manner most appropriate for the User. A Support Entity Engine may also be used to route an incoming support inquiries from a User to an appropriate technical support person for the User.

主权项

1. A method comprising the steps of:
a) receiving, from a client software application on a client computer, a selection of content, wherein the content comprises one or more topics within one or more web pages on a web site hosted on a server computer, wherein the web site is selected from a plurality of web sites searched using one or more search terms and wherein the client computer and the server computer are communicatively coupled to a network; b) calculating a search term expertise level for each of the one or more topics, wherein the search term expertise level is calculated by a rules engine, wherein the one or more search terms are transmitted to the rules engine and wherein the rules engine comprises one or more software packages on the server computer configured to analyze the one or more search terms to determine the search term expertise level; c) customizing the content, wherein the content is customized by a display engine and wherein the display engine comprises one or more software packages on the server computer configured to alter text, graphics, a layout or an order of the content in response to receiving the search term expertise level calculated by the rules engine for each of the one or more topics; and d) transmitting the content, as customized by the display engine to the client software application for display on the client computer.