System and method for suggestion mining

摘要

A system and method for extraction of suggestions for improvement form a corpus of documents, such as customer reviews, are disclosed. A structured terminology provided or a topic includes a set of semantic classes, each including a set of terms. A thesaurus of terms relating to suggestions of improvement is provided. Text elements of text strings in the documents which are instances of terms in the structured terminology are labeled with the corresponding semantic class and text elements which are instances of terms in the thesaurus are also labeled. A set of patterns is applied to the labeled text strings to identify suggestions of improvement expressions. The patterns define syntactic relations between text elements, some of which are required to be instances of one of the terms in a particular semantic class or thesaurus. A set of suggestions for improvements is output based on the identified suggestions of improvement expressions.